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Privacy Policy

Introduction

Protecting your privacy and ensuring the security of your personal information are of utmost importance to me. I am committed to handling your personal data lawfully, fairly, and transparently.

I provide online therapeutic services from Poland, and I work with clients internationally. I process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how I collect, use, store, and protect your personal data from your first contact with me through the conclusion of our therapeutic work together.

I am the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how your data is handled, you may contact me directly using the contact details provided on my website.

The type of personal information I collect:

  • Identity Data (including your first and last name).
  • Contact Data, including your email address and telephone numbers.
  • Emergency contact name and number, as nominated by you.
  • Working agreement with a contact sheet.
  • Client code (linking documents).
  • Concise, anonymised records of our interactions.

If you use my website:

  • Technical Information: This may encompass details such as your Internet Protocol (IP) addresses, browser model and version, plug-ins installed in your browser, time zone configuration, geographical location, the operating system and platform you are using, as well as other technological information related to the devices you utilise to access this website.
  • Usage Information: This includes data pertaining to your interactions with this website, including how you navigate and utilise its features.
  • Cookie-Related Information: This refers to data collected through the use of cookies in your web browser, with your consent.

How I get the personal information and why I have it

Personal Data is gathered in the following circumstances:

  • Completing Contact Forms: When you fill out a contact form on my website.
  • Completing the Working Agreement Form: If you complete the form associated with the working agreement.
  • Communication: Through email correspondence.
  • Automated Technical Data Collection: Automatic collection of Technical Data, such as the Internet Protocol (IP) address used to connect your computer to the internet, information about your devices, browsing activities, and usage patterns. This data is collected using technologies like cookies and server logs.

The collected data serves various purposes, including but not limited to:

  • Providing therapeutic services and managing the client relationship
  • Responding to enquiries and communication
  • Managing appointments and service-related communication
  • Maintaining administrative records
  • Safeguarding and risk management
  • Meeting legal, ethical, and professional obligations (including insurance and professional body requirements)
  • Website administration, security, and improvement
  • Accounting and financial record keeping
  • Spam prevention and website security
  • Anonymous statistical analysis of website usage (where consent is provided)

The data privacy law permits these practices as they are part of my legitimate interest in understanding and serving my clients to the best of my abilities.

Sharing your personal data

I do not routinely share your personal data.

However, data may be shared when strictly necessary:

  • if required by law or court order
  • in case of serious risk of harm to you or others
  • with emergency services, medical professionals, or safeguarding authorities
  • with my clinical supervisor (anonymised)

Any sharing is limited to what is necessary and proportionate.

If you make payments by bank transfer or other payment methods, your name and payment reference may be visible to me and, where applicable, to my accountant for accounting and tax purposes. This information is processed solely for financial and legal obligations and is not used for any other purpose.

How I store your personal information

Your personal data is stored securely using the following measures:

  • Encrypted external portable drives are used for storing client data.
  • Access to these drives is restricted to me, and they are kept in a secure location.
  • Electronic correspondence (e.g., email) is stored in secure email systems.

While I take all reasonable steps to protect your data, please note that transmission of information over the internet (including email or video platforms) cannot be guaranteed to be completely secure. Any personal data you choose to send through these channels is done at your own discretion and risk. Upon receipt of your information, I implement stringent procedures and security measures to mitigate the risk of unauthorized access. These measures are designed to protect the confidentiality and integrity of your personal data to the best of my ability.

I will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. By legal obligation, I am required to maintain basic client records, which may include Contact, Identity, Financial, and Transaction Data, for a period of seven years after the client relationship ends. Upon expiration of this period, personal data will be promptly and securely deleted, ensuring compliance with privacy regulations.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Changes to Privacy Statement

This privacy statement may be periodically updated. Kindly check the website periodically for any revisions.